PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. 

REFUND & RETURN POLICY

Root-FTC’s Return Policy is a part of this agreement. Root-FTC does not accept returns of customized and of not customized products that are not damaged or defective upon receipt. You are responsible for inspecting products promptly upon delivery. Shipping costs to return products back to Root-FTC are at customer charge.

If a covered defect is discovered when we receive it, contact Root-FTC Customer Care Service in the 3 next days of the delivery and Root-FTC will replace your product with the same or similar product at Root-FTC’s option for FREE after visual inspection has been completed. Proof of purchase is required for all warranty claims, so be sure to hold onto your receipts.

If you believe your Root-FTC product to be eligible for replacement, please send us an email at info@root-ftc.com with the maximum of details and a Root-FTC Customer Care Representative will be in touch with you within 24 hours with next steps.